funalo Privacy Policy

1. Who We Are

funalo is a mobile-first online gaming and entertainment platform serving players in the Philippines. When you register an account or use any part of our service at funalo.vip, funalo acts as the data controller responsible for your personal information. We are committed to handling your data with transparency, care, and full respect for your rights under applicable Philippine data protection law. If you have any questions about how we handle your personal information, you can reach our support team at [email protected]. This Privacy Policy applies to all users of the funalo platform, including registered players and visitors to our website.

2. What Data We Collect

We collect personal information that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of data we may collect include:

• Identity data: full name, date of birth, government-issued ID details.
• Contact data: email address, mobile number, and residential address in the Philippines.
• Account data: username, password (stored in encrypted form), account preferences, and transaction history.
• Payment data: payment method details, deposit and withdrawal records (we do not store full card numbers).
• Technical data: IP address, device type, browser type, operating system, and session logs.
• Usage data: pages visited, games played, session duration, and interaction patterns on the platform.

We only collect data that is relevant and necessary for the purposes described in this policy. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless required by law.

3. How We Use Your Data

We use the personal data we collect for the following purposes:

• To create and manage your funalo account and verify your identity.
• To process deposits, withdrawals, and other financial transactions securely.
• To comply with our legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
• To detect, investigate, and prevent fraudulent activity, cheating, or other prohibited conduct on the platform.
• To provide customer support and respond to your enquiries.
• To send you important service-related communications, such as account updates, security alerts, and policy changes.
• To improve the performance, security, and features of our platform based on aggregated usage data.

We will not use your personal data for purposes that are incompatible with those listed above without first obtaining your consent or as otherwise permitted bylaw.

4. Legal Basis for Processing

We process your personal data on the following legal grounds. First, processing is necessary for the performance of the contract between you and funalo — without it, we cannot operate your account or deliver our services. Second, we are required by Philippine law and applicable gaming regulations to collect and retain certain data for compliance, identity verification, and financial reporting purposes. Third, we process certain data based on our legitimate interests, such as preventing fraud, securing our platform, and improving our services — always balanced against your rights and interests. Finally, where we send you optional marketing communications or use non-essential cookies, we will ask for your explicit consent beforehand, and you may withdraw that consent at any time. We will always be transparent about which legal basis applies to each type of processing.

5. Sharing Your Data

We do not sell your personal information to third parties under any circumstances. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification providers, and cloud hosting services — all of whom are contractually bound to handle your data securely and only for the purposes we specify. We may also disclose your data to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally required to do so. In the event of a business transfer or merger, your data may be transferred to the new entity, and we will notify you in advance. All third parties with whom we share data are required to maintain appropriate security standards consistent with this Privacy Policy.

6. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law or legitimate business need. Under Philippine anti-money laundering regulations, certain transaction and identity records must be kept for a minimum of five years from the date of the transaction or account closure. After the applicable retention period has expired, we will securely delete or anonymise your personal data so that it can no longer be linked to you. If you request account closure, we will begin the deletion process for data that is no longer required to be retained by law. We periodically review the data we hold to ensure we are not keeping it longer than necessary.

7. Your Rights

As a data subject under Philippine law, you have the following rights regarding your personal information held by funalo. You have the right to access a copy of the personal data we hold about you and to request correction of any inaccurate or incomplete information. You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. You may also object to or request restriction of certain types of processing, and you have the right to data portability where technically feasible. To exercise any of these rights, please contact our support team at [email protected] with your request and we will respond within a reasonable timeframe. We will never discriminate against you for exercising your privacy rights.

8. Cookies and Tracking

funalo uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how players use our services. Essential cookies are necessary for the platform to operate and cannot be disabled. Analytical cookies help us understand usage patterns so we can improve the experience for all players in the Philippines. We do not use third-party advertising cookies or share tracking data with ad networks. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may affect your ability to use certain features of the platform. By continuing to use funalo after being informed of our cookie use, you consent to the placement of non-essential cookies as described in this policy.

9. Security Measures

We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include encrypted data transmission using industry-standard TLS protocols, secure storage of passwords using one-way hashing, access controls that limit data access to authorised personnel only, and regular security audits of our systems. We also maintain incident response procedures to address any data breaches promptly and in accordance with our legal obligations. While we do everything reasonably practicable to protect your data, no online platform can guarantee absolute security, and you should also take steps to protect your account credentials. If you suspect any unauthorised access to your funalo account, please contact our support team immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated policy on this page with a revised effective date, and where appropriate, by sending a notification to your registered email address. We encourage you to review this page periodically to stay informed about how we protect your data. Your continued use of the funalo platform after any changes have been posted constitutes your acceptance of the updated policy. If you do not agree with any changes, you should stop using the platform and may request account closure by contacting our support team.